Privacy Policy | Bridge Medical

Bridge Medical ("we," "our," or "us") respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, receive telehealth services, attend in-person visits, or communicate with us via phone, email, or SMS/text messaging.

1. Who We Are

Bridge Medical

1420 N Academy Blvd, Colorado Springs, CO 80909

Phone: (719) 799-6977

Email: md@bridgemedical.co

Website: www.bridgemedical.co

Bridge Medical provides internal medicine, primary care, addiction medicine, counseling, hepatitis treatment, MAT services, and related healthcare services.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

Name
Date of birth
Address
Phone number
Email address
Emergency contact
Insurance information

B. Protected Health Information (PHI)

Medical history
Diagnoses
Medications
Lab results
Substance use history
Treatment plans
Billing records

C. Website & Technical Data

IP address
Browser type
Device information
Website usage data
Cookies

3. How We Use Your Information

We use your information to:

Provide medical evaluation and treatment
Coordinate care and referrals
Process insurance claims and billing
Schedule and confirm appointments
Send care-related communications
Provide prescription updates
Improve our services
Comply with legal and regulatory requirements

We do not sell or rent your personal or health information.

4. Text Messaging

Bridge Medical may send SMS/text messages for:

Appointment confirmations
Appointment reminders
Prescription pickup notices
Replies to messages you send us

Consent to Receive Text Messages

Entering a mobile phone number does not enroll you in text messaging. You consent only when you affirmatively select the separate, unchecked text-message consent box on a Bridge Medical intake form.

Consent to receive text messages is not a condition of receiving care from Bridge Medical.

Consent may be obtained through:

Our online intake form at www.bridgemedical.co/intake
A Bridge Medical intake form completed at the clinic

Message Frequency

Message frequency varies depending on your appointment and prescription pickup schedule.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

You may also call (719) 799-6977 to request removal from text communications.

SMS Data Privacy Protection (Required for 10DLC)

We do not share, sell, rent, or otherwise provide your mobile phone number, text messaging opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messages sent by Bridge Medical are limited to appointment confirmations, appointment reminders, prescription pickup notices, and replies to messages you send us. We use your mobile number only to deliver these messages and to record your consent and opt-out choices on your chart.

5. HIPAA Compliance

Bridge Medical complies with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information (PHI) may be used or disclosed:

For treatment
For payment
For healthcare operations
As required by law

We maintain administrative, physical, and technical safeguards to protect your information.

6. Information Sharing

We may share information with:

Insurance companies
Laboratories
Pharmacies
Healthcare specialists
Government agencies when legally required
Authorized sober living or treatment facilities (with written patient authorization)

We only share the minimum necessary information required.